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I bought a hyla cleaning system about 8 yrs ago. While I am very pleased with the performance, the customer service is the worst I've ever experienced!

Around 2 months ago I broke the water basin and have been searching frantically for a replacement. Has all the distributors fallen off the planet? I finally found a phone number for a distributor several states away who gave me a phone number to call and got not answer. I left messages repeatedly and still have gotten no call.

It seems that once the sell is made, these ppl just vanish! Anyone know of a dealer in the Pensacola FL area?

Monetary Loss: $1000.

Location: Cape Coral, Florida

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Andon Sus

I love my Hyla. My water canister was broken in Feb of 2019 and I am still looking.

Here I invest in a $1200 vacuum and cannot get any customer service.

I had to go buy an inexpensive upright for $199 to use in the mean time. What has become to service after the sale!!

Guest
reply icon Replying to comment of Andon Sus

FYI - look on ebay for replacement parts, I personally bought another complete setup for $300 bucks so I would have spare parts, was in exceptional condition, Highly Recommend you do that

Guest

Welp.... they assured me of how strong the plastic was....well it is not.

Not worth the loss of the money spent. Vaccum was great...

Basin...not so much... buyer beware!

Guest

Same here!!!my water canister broke also.Im having trouble getting a replacement part as well.Im in Maui Hawaii.

Daenerys Sfw
reply icon Replying to comment of Guest-1198722

I have had the same problem. My 3rd basin broke and I canโ€™t grt any answers.

Guest

I don't know of any dealers but there is a website now that you can use store.hyla-us.com the only downside to this is a $16 shipping cost but if its the only way to get one it might help you

Guest

you can call 1-95*-***-**** and get whatever you need.This is in Flordia.

Guest

http://store.hyla-us.com/

Go here and you have to Register with your serial number of the Hyla vacuum. If you bought yours second hand, still register but it will tell you that they can't find your information.

BUT that is okay because the website will still let you buy items.

Put quantity in the box and hit return/enter on your key board and it will add it to the cart. you will pay a higher price than if you were a member(bought Hyla new from salesmen) But hey that is the way it is...ugh

Your truly,

Second hand Hyla

Guest

I see this is an old thread, but thought this might help someone else on the hunt for parts:

http://store.hyla-us.com/

Bought my NST in Missouri in 2009, broke water basin a couple of weeks ago, so called dealer in MO that I bought from as they are still in business, and they directed me to the online store noted above. I have ordered the basin and is being shipped UPS.

Guest

Me too. My canister cracked in 3 places.

So 2700 bucks down the drain. Doesn't seem fair.

I wish I knew how to make these things, and I could make a killing at selling them.

Guest
reply icon Replying to comment of Guest-880929

Cracked bowl. Just fiberglass it back together

Guest

I am also looking for a canister, mine cracked. The dealer in Mountain Home AR also vanished; a company with good customer service would have contacted their customers before pulling out, it would have been nice to have the chance to get the Hyla serviced and stock up on supplies.

Guest
reply icon Replying to comment of Guest-870212

There's a dealer in Batesville. Back behind Cash Saver off Main St.

Guest

Hyla Tyme less than a minute ago Topeka, Kansas

I would be happy to help you if I can. Hyla Tyme Air & Room Cleaning Systems.

785-271-**** Ask for David. Thank you.

0 0 Reply

Guest

Hyla and rainbow distributor in Jonesboro Arkansas. Her name is Sandy.

If she doesn't have parts she tries her hardest to find what you need.

Her office number is 870-972-****. She is kinda hard to get a hold of but if you leave her a message she will call you back.

Guest

I have had mine since 1999. I looked up a local MFG in Ft.

Lauderdale Florida and found one 10 minutes from my house. Drove down there and was home with a new basin within about an hour.

Went ahead and bought a new base and gasket while I was there. All parts were readily available and the total was about 100 bucks, Thanks HYLA

Guest
reply icon Replying to comment of Guest-846061

Name of place and phone number? Please!

Thank you!!!

Travis

Guest

How did it work out with Monica?

Guest

My son busted our basin and our dealer vanished. Contacted the US home office for parts and didn't even get a return call.

Guest

I called, 866-762-****, The number was on my Hyla. I ordered a water basin, paid by credit card.

Will arrive in a few days. I love this vacuum. Not particularly fond on emptying it.

I have the nst. :)

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