Hyla Vacuum Complaints and Reviews

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Hyla Vacuum
Main address: 1262 East Newport Center Drive 33442 Deerfield Beach FL
888-TRY-HYLA, 954-571-5550, 954-571-5552, http://www.hyla-us.com/GST/owner.php?selection=contact&sub=owner
  • 28 complaints
  • $25.5K claimed losses
  • $912 average
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  • Jul 15
  • Appliances and Electronics
  • Nampa, Idaho
  • Rude Customer Service
  • 4

I got my hyla a year ago. They did not tell me I only had three days to return it. I'm having another child and can't afford the vacuum anymore. I called to see about returning it and I had not one, but two people be very rude to me. Telling me that I'm stuck with it and that I must pay for something I don't want. And telling me they can't and won't help me. Very rude. They need to tell customers... Read more

Was this review helpful? 1 0

  • Jun 30
  • Advertisements and Cons
  • Branson, Missouri
  • Hyla Vacuum Cleaner
  • 27

I want to no if something gonna Beable to be done about Hyla vacumm cleaner .i paid over 3,500 for vacumm have nothing but lies and problems with this .i would of never gave over 3,500 for vacumm with 1 yr warranty with blowed up. Motor and when I sent it to main company last yr when I found someone to look at it .they had it for 2 weeks and all mine tags Ssn number coming off vacumm cleaner... Read more

Was this review helpful? 0 0

  • May 13
  • Appliances and Electronics
  • Issaquah, Washington
  • Hyla Vaccum
  • 77

I have had a Hyla for many years and it is an effective cleaning system. The cost is very steep for this product. I will say - It was an act of congress to purchase the unit. despite having seen a demo previously - the contact name i was given wanted to come to my home and show me the product AGAIN. *Note to Hyla Professionals - when someone is waving money at you just order the *** product and... Read more

Was this review helpful? 2 0

  • Apr 27
  • Appliances and Electronics
  • Singapore, Singapore
  • Vacuum Machine
  • 2
  • 149

Bought the vacuum system recently and was promised by the sales personnel that he will be returning to teach me on the use of the vacuum machine. Used the machine and maybe because we did not dry it, there is an awful smell coming out from the vacuum machine. Called the service man to check the issue but was uprightly denied queries and was brushed off with what I deemed unprofessional statement.... Read more

Was this review helpful? 3 0

  • Apr 12
  • Appliances and Electronics
  • Springfield, Missouri
  • Defective Vacuum Cleaner
  • 1
  • 138

I brought a hyla vacuum cleaner for 3,500 and I paid for brand new one and got a used one instead with cracked motor. So I get to clean piles of water every time I vacuum .i when I brought. Vacuum it was suppose to have a. 20 warrty on motor lifetime on parts . We'll I sent it in to the main company and they one told me the motor was cracked on it . Refused to replace it or fix it. Wanted me to... Read more

Was this review helpful? 1 1

  • Apr 07
  • Appliances and Electronics
  • Singapore, Singapore
  • Pushy Sales
  • 114

Sales person just pushes for sales and defamed competitor products. Sales person tried to hard sell the product. Once sold, no follow up on the after education that was promised. Waited and waited for responses from the company. Sales and office don't reply to queries. Horrible customer service. No professionalism at all. Not worth spending this amount of money for such service. Bad timekeeping... Read more

Was this review helpful? 2 0

  • Dec 01, 2013
  • Appliances and Electronics
  • Tampa, Florida
  • Hyla Nst
  • 172

I have nothing but praise for my Hyla. It is unbelievable the amount of stuff this machine sucks up. Thank god it all goes into that water basin instead of blowing out into the house. I live in Florida so the amount of dust, fine sand and pollen is awful. This machine REALLY does the job! I am so glad I bit the bullet and spent the money for it. You should see the sludge that I empty out of... Read more

Was this review helpful? 3 3

  • Jun 14, 2013
  • Appliances and Electronics
  • El Paso, Texas
  • Hyla Vacuum Cleaner
  • 171

I bought a hyla about 3-4 yrs. ago and I immediately started having problems with it. The top was cracked so the suction was not very good. One of their reps came to my house and argued with me about how it was impossible for the sales person to have given me a cracked vacuum, he told me he was going of talk to his manager about it to see if they would replace it but till this day I have not... Read more

Was this review helpful? 0 1

  • May 14, 2013
  • Appliances and Electronics
  • 115 1500 Hyla
  • 4
  • 209

I brought hyla vacuum april 9 2012 it suspose to have 20 yr warrety on motor .lifetime on all parts.well mine been blowing out water out back of it since I got it.and I paid for a new one .they sold me a used one that I didn't no at the time.and it damaged.and they refuse to give me new one that I paid for.and refuses to fixs the motor on this one .saying its damaged .I done nothing to... Read more

Was this review helpful? 0 15

  • May 13, 2013
  • Appliances and Electronics
  • Cushing, Oklahoma
  • Hyla Vacuum
  • 5
  • 217

I turned in a complaint, the main company did E-mail me back. But now it has been over a month. I guess the costomer service with the main office is no better!. You would be a fool to even let them come to your home. My son-in-law got a job there, I bought one from him. Did not intend to buy, however, the boss, Mr Jackson, personally called me, pressured me into the sale. I don't think he... Read more

Was this review helpful? 1 5
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